Frequently Asked Questions
About Museum of Us
What is Museum of Us?
What is Museum of Us?
🖼️ Turn your favorite photos into a mini gallery of your own memories, complete with gold frames, figurines and warm lights.
Can I arrange it my own way?
Can I arrange it my own way?
✨ Absolutely. Arrange the photos, figurines and lights to create a gallery that feels completely yours.
Can I change the layout later?
Can I change the layout later?
↔️ Yes. The sliding front panel gives you easy access whenever you want to adjust your gallery.
How do the lights work?
How do the lights work?
💡 Give each warm gallery light a quick twist to turn it on or off. Batteries are included.
Photos & Setup
How do I add my photos?
How do I add my photos?
📸 Print your favorite photos, use the photo sizing guide, then place them into the mini frames.
What photo sizes should I print?
What photo sizes should I print?
📐 We make it easy — the included photo sizing guide shows you how to size and trim each photo.
What do I need to get started?
What do I need to get started?
✂️ Just your printed photos and scissors the rest of your Museum of Us essentials are included.
Do I need any crafting experience?
Do I need any crafting experience?
✨ No special skills needed. The included guide keeps setup simple and easy to follow.
Orders & Shipping
Do you offer free shipping?
Do you offer free shipping?
🌎 Yes. We offer free tracked shipping worldwide to available destinations.
How long does delivery take?
How long does delivery take?
🚚 Estimated delivery is 8–10 business days after your order ships, depending on the destination.
How do I track my order?
How do I track my order?
📦 Once your order ships, we’ll email your tracking details. You can also use our Track Your Order page.
Can I change my order or address?
Can I change my order or address?
✏️ Contact us as soon as possible. If your order hasn’t entered fulfillment, we’ll do our best to update it.
Returns & Support
Can I return my order?
Can I return my order?
↩️ Eligible unused and unassembled items can be returned within 30 days of delivery.
What if my order arrives damaged or incomplete?
What if my order arrives damaged or incomplete?
📦 Send us your order number and a photo, and we’ll help make it right.
How do I contact Museofus?
How do I contact Museofus?
💬 Visit our Contact Us page. If it’s about an order, include your order number so we can help faster.