Shipping & Delivery

Free Shipping
We offer free tracked shipping worldwide. Available destinations are shown at checkout.

Processing & Delivery
Orders are prepared before shipment. Delivery times vary by destination and carrier, and any estimates provided are not guaranteed.

Tracking
Once your order ships, you’ll receive your tracking details by email. You can also check your order anytime on our Track Your Order page using your order number or tracking number.

Address Changes
Need to change your address? Email hello@museofus.com as soon as possible. Once an order has been fulfilled, we may not be able to update it.

Delays
Delivery estimates can occasionally change due to carriers, customs, weather, or peak periods. If there’s a significant delay, contact us and we’ll help with the next steps.

Delivered but Not Received
If tracking shows delivered but you can’t find your package, check around the delivery location and with household members first. If it’s still missing, contact us with your order number and tracking details.

Returns
Please don’t send a return to the address shown on your parcel. Contact us first and see our Returns & Refunds Policy for instructions.