Returns & Refunds
30-Day Returns
We want you to feel good about your Museum of Us. If you change your mind, you can request a return within 30 days of delivery.
For change-of-mind returns, your item should be unused, unassembled, and returned with all included parts, preferably in its original packaging.
To start a return, please contact us before sending anything back. Once your return is approved, we’ll provide the correct return instructions and return address.
Return Shipping
For change-of-mind returns, return shipping costs are the customer’s responsibility, unless applicable law requires otherwise.
If your order arrives damaged, defective, incorrect, or missing parts, you won’t be expected to pay return shipping for a mistake that wasn’t yours.
Damaged or Incorrect Orders
If something isn’t right when your order arrives, please contact us as soon as possible with your order number and clear photos of the issue.
We’ll review the problem and make it right with a replacement, replacement parts, or refund, depending on the situation.
Please keep the product and packaging until we’ve confirmed the next steps.
Cancellations
Need to cancel or change an order? Contact us as soon as possible.
If your order hasn’t been fulfilled yet, we’ll do our best to make the change. Once an order has entered fulfillment or shipped, it may no longer be possible to cancel and our normal return process will apply.
Refunds
Once your return has been received and approved, your refund will be sent to your original payment method.
After a refund is issued, your bank or card provider may take up to 10 business days to post it to your account.
If more than 10 business days have passed since we confirmed your refund, please contact us so we can help.
Return Conditions
For returns made because you changed your mind, we may be unable to accept items that have been:
- assembled or used
- altered or permanently modified
- returned with missing parts
- damaged after delivery
- returned without prior authorization
These conditions do not limit your rights if an item arrives faulty, damaged, incorrect, or is otherwise covered by applicable consumer law.
Your Consumer Rights
Our 30-day return policy is offered in addition to any rights you may have under the consumer protection laws that apply to you.
Nothing in this policy is intended to limit or exclude your statutory rights.
Need Help?
Have a question about a return or refund? Visit our Contact Us page and include your order number so we can help as quickly as possible.
For delivery and tracking information, see our Shipping & Delivery page.