Shipping policy

Shipping Policy

Effective date: 19 August 2026

Where We Ship

Museofus ships internationally to the destinations available at checkout.

If your country or region is available during checkout, we currently ship there.

Free Tracked Shipping

We offer free tracked shipping on every order to the destinations we serve. No standard shipping charge is added at checkout.

Processing

Orders are typically prepared for shipment within 1–2 business days after they are placed.

Processing times may be slightly longer during unusually busy periods or where an order requires additional review.

Estimated Delivery

For orders to the United States, delivery is typically estimated at 8–10 business days after dispatch.

For other international destinations, delivery times vary by country, carrier and customs processing.

Delivery dates are estimates rather than guarantees. Customs inspections, severe weather, carrier disruptions, peak periods and incorrect or incomplete delivery information may cause delays.

If we become aware that we cannot ship an order within the timeframe communicated to you, we will contact you with an update and any cancellation or refund options required by applicable law.

Tracking

Once your order has been dispatched, tracking details will be sent to the email address used at checkout.

You can also follow your shipment through our Track Your Order page using your order number or tracking number.

Tracking information may take a short time to begin updating after dispatch, particularly on international routes.

International Fulfillment

To serve customers internationally, orders may be fulfilled by third-party fulfillment and logistics partners and may ship from a facility outside your country.

Regardless of where an order is fulfilled, your purchase is made from Museofus, and we remain your point of contact for questions about your order.

Duties, Taxes & Customs

International orders may be subject to customs clearance, duties, import taxes or carrier fees depending on the destination.

Where duties or taxes are collected by us at checkout, they will be shown before you complete your purchase.

Where they are not collected at checkout, additional charges may be assessed by the destination country or carrier before or upon delivery.

We do not control charges imposed by customs authorities.

Address Changes

If you need to change your shipping address, please contact us as soon as possible.

We’ll do our best to update the address before fulfillment begins, but changes cannot be guaranteed once an order has been processed or dispatched.

Delayed Orders

Occasional delays can happen during international delivery.

If your shipment has not updated for an unusual period or has passed its estimated delivery window, contact us with your order number and tracking details and we’ll investigate.

Marked Delivered but Not Received

If tracking shows your order as delivered but you cannot locate it, first check around the delivery location and with household members or neighbours.

If it is still missing, contact us with your order number and tracking information so we can review the delivery with the carrier.

Where applicable law requires it, responsibility for the goods remains with us until they are delivered into your physical possession or to a person you have nominated to receive them.

Lost or Damaged in Transit

If your order is confirmed lost or arrives damaged during transit, please contact us as soon as possible.

We’ll review the situation and provide the appropriate replacement or refund where applicable.

Returns

Please do not send returns to the shipping origin shown on your parcel.

Contact us first for the correct return instructions and address. For full details, please review our Refund Policy.

Questions

If you have a question about shipping or delivery, please contact us through our Contact Us page.